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CHANGE OF MIND

Before purchasing any of our products please read the description, as well as taking note of the measurements.  We advise if you are not sure on a product please email us for more information on the description.  We recommend to also have a tape measure to have a clear understanding about the sizing for each product.  Please note colours may appear differently on your screen than the actual product.  

If you receive your product and you are still not happy with it we have a 7-day change of mind exchange policy, goods must be returned in original condition, packaging and at customer’s own cost and arrangements.  If the product is returned damaged or marked The Little Interior will not be able to exchange the product.  Please note we only will exchange change of mind products for something of equal value or more in which customer will have to pay the difference.

FAULTY

Here at The Little Interior we pride ourselves on the quality of our products.  If you believe your item has arrived faulty or damaged please send us an email within 3 days of receiving your product - attached with photos, description, order number, name, address and description of the fault.  Any longer than this time we unfortunately cannot accept the return.  We are then happy to resolve the issue by repairing, exchanging or refunding the item.

CANCELLATION

If you wish to cancel an order and your product has not been dispatched you can send us an email at hello@thelittleinterior.com.au and we will cancel and refund the order.

If your order has already been dispatched it will be treated as a change of mind exchange and you will have to return the item to us.

SHIPPING

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

We use a variety of different couriers and shipping companies.  Our main courier company is Australia post for items under 2.5CBM. If you are not home at time of arrival Australia post will leave a card where as you will have to pick up from your local post office.  Once dispatched you will receive an email with a tracking number so you can track your delivery along the way.

Lead time for items will vary.  Please note we are only shipping with AUSTRALIA, JAPAN, UNITED STATES, UNITED KINGDOM & NEW ZEALAND.  Please email us for any other international orders.

  • NSW ,VIC & ACT 2-3 business days
  • SA & QLD  3-4 business days
  • WA, NT & TAS 3-7 business days

For International deliveries we use Australia Post it is then on forwarded to a courier internationally.  We use Pack & Track International lead times are 6-10 business days, we also use Express International pending on your country which is 3-7 Business days.  Please allow for unforeseen delays with customs which can extend the lead time of your delivery, which we have no control over or can be held responsible.  You will receive a tracking number once your items have been dispatched in which you can track along the way.  Unfortunately, we do not accept returns or exchanges once our items have left Australia.

Please take care when filling out your delivery details to ensure you have given accurate details. We are unable to redirect parcels once they have been dispatched.

PRICES

All prices are in AUD dollars and inclusive of GST.  Online prices are subject to change without notice

 

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